Onset provides 30 days of initial support from the time of purchase. Thereafter, support is available through the Onset Maintenance Support Program.

The Onset Maintenance and Support Program

Onset Maintenance is a comprehensive technical support and product upgrade program designed to help you get the most out of your Onset products. Click here...

Current server version: 5.5.060
Current client version for v. 4.0/4.1 handheld OS: 3.0.0.154
Current client version for v. 3.6-4.0 handheld OS: 2.3.0.68

• Troubleshooting  
• Get information about BES push of the METAmessage client, how to build an OTA site, and IT Policy data by emailing Support.

Support for the METAmessage.com ASP service is provided via email only.

• Download the latest BlackBerry client software from the METAmessage.com site
• Change account status
• support@metamessage.com
• FAQ's

Scanner Software Technical Support

Onset's scanner software division (creators of OEM products Scantastic, InfoCenter, and ScanOffix) was sold in 2000 to ImageDock, Inc.

Onset's software did not include drivers for scanner hardware. Drivers were provided only by the scanner manufacturers, who unfortunately are no longer in business. If you need drivers to enable your scanner with recent versions of Windows, there are Web sites such as Scanner-Drivers.com that specialize in driver software, and we suggest you search there.

Contact Technical Support

• METAmessage for Wireless - email support@onsettechnology.com or call (781) 916-0049
• METAmessage.com ASP Service - email support@metamessage.com.
• International support (METAmessage and ThruFax) - email int_support@onsettechnology.com or call (GMT +2) - +972 9 956 1615 x128