| Error Messages A serious error is one that has a noticeable effect on system performance. The METAmessage server reports all serious errors to the event log. Thus, for example, a failure to send a message out because of a temporary MAPI issue is not reported to the event log, because an attempt to re-send the message will probably correct the problem automatically. In this example, only if the message has used up all retry attempts will the failure be reported to the event log.
The full history of the system and each message in the system appears in the system log files.
Errors fall into three distinct categories:
Transient Errors A transient error involves a failure of a single message in the system. These errors are:
Event ID |
Text |
10001 |
Create_message <system_name> returned an illegal message |
10002 |
Message <system_name> failed all attempts to send through <destination> |
10003 |
Giving up on message <system_name> (total of <xx> messages in queue) |
10004 |
Giving up on message <system_name> because it is taking too long (total of <xx> messages in queue |
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These errors normally indicate a passing problem, such as a network failure or an Exchange/Domino server issue that was in effect long enough to cause a message to fail. The user who had sent this message normally would have received an alert ("METAmessage was unable to process your request"), so the user is not left hanging.
These issues require no immediate intervention. If many accumulate, this might hint at a general problem - such as an unstable mail server. Always refer to the messages' log files for detailed information about the problem.
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Licensing or Environmental Issues These errors include:
Event ID |
Text |
20001 |
No valid license for flow <flow name> - deactivating the flow |
20002 |
No flows with valid licenses found - system will shut down |
20003 |
Not enough free space in drive <drive> (<xx> bytes left, <xx> MB required) - system will shut down |
20004 |
License exceeded for flow type <xx>: <xx> active users, only <xx> allowed! |
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These errors may occur while the system is up, if a (temporary) license key expired, or if the disk - for any reason, not necessarily related to METAmessage - is so full that METAmessage might not be able to function properly.
These are severe, unrecoverable errors. The administrator needs to intervene in these cases, by rectifying the issue reported and restarting the system.
Note that these are normally extremely rare. Unless you neglect to renew a trial license and/or fill the hard disk with lots of junk, you would never encounter these.
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Inherent Problems in the System or its Setup and Configuration These errors, numbered 30001-30050, are internal problems, mostly hypothetical ones, that do not appear in the normal course of the system's lifetime. For reasons of stability and algorithmic completeness, METAmessage monitors many possible errors that are helpful in debugging, but never appear in the final product.
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