Whether it’s a drill or an actual catastrophic event, top officials in your organization will demand uninterrupted, effective communications. Leverage your smartphone deployment — BlackBerry, Windows Mobile, Palm, and Symbian — to meet your continuity of operations (COOP) and emergency response mandates quickly and efficiently.
METAmessage turns smartphones into emergency communication devices (unlike cell phones, for which service often fails in emergency scenarios) by enabling effective PIN-to-PIN and peer-to-peer communications and message blasts to different types of devices. METAmessage also lets BlackBerry smartphones work as emergency document repositories, storing vital documents on the handheld itself for immediate access regardless of the status of the wireless network.
Quickly turn any smartphone deployment into an emergency communications network...
Download the Emergency Communications white paper for more information about Emergency Communications features. Or, contact an Onset sales representative at (877) 847-8329.
PIN and Device Address Updating, Lookup
Users do not ordinarily maintain accurate PIN and device addresses of co-workers, and regular address updates are mandatory if PIN-to-PIN and peer-to-peer messaging will be relied upon in an emergency. METAmessage ensures that users have the latest, accurate addresses in their address books. When an address changes, METAmessage pushes the update to users either immediately, as a scheduled task, or as needed.
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Message Blast
In an emergency, messages often have to go out to special categories of workers – for example, one notification may go to all office managers, another message may go to all field personnel, etc. METAmessage lets a smartphone user send one message to many addressees using virtually any number of unique distribution lists. The user can blast two types of groups: a public list of addresses created by an administrator and pushed to the user, or an existing private list. After selecting a group, the user simply composes a message and sends.
In addition, METAmessage message blast capabilities can be integrated with mass emergency communications solutions to enable immediate, device-independent notifications.
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Custom Message Alerts
Custom message alerts lets administrators and users set BlackBerry notification rules in order to differentiate messages from different senders or with different subjects. For example, you can set alerts so that any message from a central-command or supervisor's email or PIN address or any message with “Urgent” in the Subject: line appears as a popup window with an audible alert.
Importantly, custom alert rules override default handheld settings such as silent mode.
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Read/Receipt Capabilities
In an emergency, administrative personnel need to know who has gotten what messages when. Was an evacuation alert read? Did a distribution list receive a vital notification in time? Does IT know about a system breakdown?
Read receipt is an electronic roll-call feature that indicates when messages have been delivered and/or opened. Message senders request a confirmation, and their message list indicates both whether a message has been delivered and whether a message has been opened.
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Handheld Document Storage
This capability lets users read the latest Continuity of Operation (COOP) plans, emergency procedures, or other documents immediately on their BlackBerry handhelds — even if wireless service is lost.
To read a document, a user simply highlights a listing and clicks the trackwheel. The document then appears with .rtf formatting intact. The user can search the document, change font size, or even print the document on a fax machine if wireless service is functioning.
METAmessage automatically updates documents while the handheld is within wireless coverage. A user can then access stored documents immediately, regardless of the status of the wireless network.
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