Maintenance & Support Program

Onset Maintenance and Support is a comprehensive technical support and product upgrade program designed to help you get the most out of your Onset products. The program offers you direct telephone and e-mail access to expert support engineers for problem resolution, status reporting, documentation clarification, and technical guidance.

You will usually be able to contact a support engineer immediately 8am-5pm EST. Please note that the above response times are targets and are not guaranteed.
Support for priority 1 issues (time-critical production outages - the system hangs or crashes repeatedly after restart attempts) is available 24 hours a day, seven days a week.
Support for priority 2 and priority 3 issues is available during normal business hours.